okvajee Privacy Policy

1. Information We Collect

okvajee collects personal information in three principal ways: information you provide directly when registering or using the platform, information generated automatically through your activity on the platform, and information obtained from trusted third-party sources as part of our verification and fraud prevention processes.

1.1 Information You Provide Directly

When you create an okvajee account, make a deposit, request a withdrawal, contact support, or participate in a promotion, you may provide some or all of the following categories of personal information:

• Identity data: Full legal name, date of birth, gender, and nationality
• Contact data: Mobile number, email address, and residential address (city, district, and division within Bangladesh)
• Account credentials: Username and encrypted password (passwords are never stored in plain text)
• Financial data: Payment method details including bKash account number, Nagad number, Rocket number, Upay details, or Visa/Mastercard card information (card numbers are tokenised and never stored in full on okvajee's servers)
• Identity verification documents: Government-issued photo ID such as National ID Card, passport, or driving licence, and proof of payment method, submitted as part of the KYC process
• Communications data: The content of messages sent via live chat, email, or any other support channel

1.2 Information Collected Automatically

When you access and use the okvajee platform, certain technical and behavioural data is collected automatically. This data is used to maintain platform security, improve user experience, and fulfil our responsible gaming obligations:

• Device and access data: IP address, device type, operating system, browser type and version, screen resolution, and mobile carrier
• Session data: Login timestamps, session duration, pages visited, features used, and navigation patterns within the platform
• Geolocation data: Approximate geographic location derived from IP address, used to detect access from restricted jurisdictions
• Transaction data: Full history of deposits, withdrawals, bets placed, games played, bonuses claimed, and wagering activity
• Responsible gaming data: Deposit limit settings, self-exclusion status, session time alerts, and any cooling-off periods applied to the account

1.3 Information from Third Parties

okvajee may receive supplementary personal data from trusted third-party sources in specific, limited circumstances:

• Identity verification providers: Third-party KYC and age verification services used to confirm the identity and age of registered users
• Payment processors: Confirmation of transaction status and fraud risk signals from payment networks including bKash, Nagad, Rocket, Upay, Visa, and Mastercard
• Fraud prevention services: Risk scores and flagged indicators from anti-fraud and anti-money-laundering screening services
• Game providers: Technical gameplay data from providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, relating to game sessions conducted through their certified platforms

2. How We Use Your Data

okvajee processes your personal data only for clearly defined, legitimate purposes. We do not sell your personal data to third parties. The table below summarises the primary purposes for which we use your information, alongside the lawful basis for each processing activity.

2.1 Marketing Communications

okvajee will only send you promotional emails, SMS notifications, or in-platform messages regarding bonuses, game launches, and seasonal promotions if you have explicitly opted in to receive such communications. You may withdraw your consent and opt out of marketing communications at any time through your account settings or by contacting our support team. Opting out of marketing communications will not affect the delivery of essential account and transaction-related messages, which are sent regardless of marketing preferences.

2.2 Automated Decision-Making

okvajee uses automated systems to assist with fraud detection, responsible gaming monitoring, and bonus eligibility checks. Where a significant decision affecting your account — such as a withdrawal hold or account restriction — is made with the assistance of an automated system, you have the right to request human review of that decision by contacting our support team.

3. Data Sharing and Disclosure

okvajee does not sell, rent, or trade your personal data. We share your information only in the specific circumstances described below, and only to the minimum extent necessary for each purpose.

3.1 Service Providers

okvajee works with a limited number of carefully selected third-party service providers who process data on our behalf under strict contractual data protection obligations. These include:

• Payment processors and mobile wallet providers (bKash, Nagad, Rocket, Upay) to facilitate financial transactions
• KYC and identity verification providers to confirm user age and identity
• Cloud hosting and infrastructure providers who store platform data in secured, access-controlled environments
• Customer support platform providers who facilitate live chat and ticketing systems
• Game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) who receive the minimum player data required to operate the game session
• Anti-fraud and cybersecurity service providers

All service providers are contractually required to process your data only for the specified purpose, to maintain appropriate security standards, and to delete or return your data at the end of the service arrangement.

3.2 Legal and Regulatory Disclosure

okvajee may be required to disclose personal data to law enforcement agencies, regulatory authorities, or courts where we are under a legal obligation to do so. We will comply with lawful requests for disclosure while taking reasonable steps to notify affected users where permitted by law.

3.3 Business Transfers

In the event that okvajee undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer via the registered email address on your account prior to your data being transferred or becoming subject to a different privacy policy.

3.4 No Sale of Personal Data

okvajee does not sell, license, or otherwise commercially exploit your personal data to any third party for their own marketing or commercial purposes. Any data shared with third parties is limited to what is strictly necessary for a defined operational purpose as described in this section.

4. Cookies and Tracking

okvajee uses cookies and similar tracking technologies to maintain platform functionality, remember your preferences, analyse usage patterns, and support platform security. A cookie is a small text file stored on your device when you visit a website.

4.1 Types of Cookies We Use

• Essential cookies: Required for the platform to function correctly. These include session authentication cookies that keep you logged in, security tokens that prevent cross-site request forgery, and load balancing cookies. These cannot be disabled without breaking platform functionality.
• Functional cookies: Used to remember your preferences, such as language settings, preferred payment method display, and responsible gaming tool configurations. Disabling these cookies means your preferences will not be saved between sessions.
• Analytics cookies: Used in aggregate, anonymised form to understand how users navigate the platform, which pages are most visited, and where users experience difficulties. This data helps us improve the okvajee experience. No individually identifiable data is used for analytics purposes.
• Security and fraud detection cookies: Used to detect and prevent fraudulent activity, identify suspicious login patterns, and flag anomalous account behaviour for review.

4.2 Managing Cookies

You may manage or disable non-essential cookies through your browser settings. Most modern browsers allow you to view, block, or delete cookies stored by individual websites. Please note that disabling functional or security cookies may impair certain features of the okvajee platform and may affect your account security. okvajee does not use cookies to serve third-party advertising or to track your activity on websites outside of the okvajee platform.

4.3 Local Storage and Similar Technologies

In addition to cookies, okvajee may use browser local storage, session storage, and similar client-side storage technologies to retain platform state information during your session. These technologies operate similarly to cookies and are governed by the same principles described in this section.

5. Data Security

okvajee implements a multi-layered security architecture to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures are reviewed and updated regularly to address evolving threats.

5.1 Technical Safeguards

• SSL/TLS encryption: All data transmitted between your device and okvajee's servers is protected by 256-bit SSL/TLS encryption, the same standard used by major international financial institutions.
• Password hashing: User passwords are hashed using a strong one-way hashing algorithm with unique salts. Plain-text passwords are never stored anywhere on okvajee's infrastructure.
• Payment data tokenisation: Card numbers and sensitive payment credentials are tokenised — a unique token replaces the actual payment data, meaning the sensitive information is never stored on okvajee's servers after the initial transaction.
• Two-factor authentication (2FA): okvajee strongly recommends enabling 2FA on your account. When enabled, a secondary verification code is required at login, significantly reducing the risk of unauthorised access even if your password is compromised.
• Intrusion detection and monitoring: okvajee operates continuous monitoring of its infrastructure for unusual access patterns, potential intrusions, and anomalous activity, with alerts and response protocols in place.

5.2 Organisational Safeguards

Access to personal data within okvajee's operations is strictly limited on a need-to-know basis. Staff members who handle personal data are subject to confidentiality obligations and receive regular training on data protection standards. Access logs are maintained and audited regularly.

5.3 Data Breach Response

In the unlikely event of a data security breach that affects your personal information, okvajee will take immediate steps to contain and investigate the breach, notify affected users via their registered email address as soon as reasonably practicable, and implement remedial measures to prevent recurrence. okvajee's breach response protocol follows recognised security incident management standards.

6. Your Privacy Rights

As a user of okvajee, you hold specific rights over your personal data. okvajee is committed to honouring these rights promptly and without unnecessary obstacles. To exercise any of the rights described below, please contact our support team via live chat or email at [email protected].

6.1 Right of Access

You have the right to request a copy of the personal data that okvajee holds about you. Upon receiving a verified access request, okvajee will provide a structured summary of the data held, the purposes for which it is processed, and the categories of third parties with whom it has been shared. Access requests are typically fulfilled within 30 days of receipt.

6.2 Right to Rectification

If any personal data held by okvajee is inaccurate or incomplete, you have the right to request that it be corrected. You may update basic account information directly through your account settings. For changes to KYC-verified identity data — such as legal name or date of birth — you will be required to provide supporting documentation.

6.3 Right to Erasure

You may request the deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected, or where you withdraw consent and there is no other lawful basis for processing. Please note that okvajee is required to retain certain data — including transaction records and KYC documentation — for defined periods to meet legal and regulatory obligations. Where erasure is not possible for these records, okvajee will inform you of the specific retention requirement that applies.

6.4 Right to Restrict Processing

You may request that okvajee restrict the processing of your personal data in specific circumstances, such as where you contest the accuracy of the data or where processing is unlawful but you prefer restriction over erasure. During a restriction period, okvajee will continue to store the data but will not actively process it for other purposes.

6.5 Right to Data Portability

Where processing is based on your consent or on a contractual basis, and processing is carried out by automated means, you may request that your personal data be provided to you in a structured, commonly used, and machine-readable format (such as CSV or JSON) so that it can be transferred to another service provider of your choice.

6.6 Right to Object

You have the right to object to the processing of your personal data where okvajee relies on legitimate interest as the lawful basis. You also have an unconditional right to object to your data being processed for direct marketing purposes at any time. Upon receipt of a valid objection to marketing, okvajee will cease processing your data for that purpose immediately.

7. Data Retention

okvajee retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to any individual. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes.

8. Policy Updates and Contact

8.1 Updates to This Policy

okvajee reviews this Privacy Policy regularly and may update it from time to time to reflect changes in our data processing practices, changes in applicable law, or improvements to the platform. When material changes are made, okvajee will notify registered users by email to the address on file and will update the "Last Updated" date displayed at the top of this page. We encourage you to review this Privacy Policy periodically. Your continued use of the okvajee platform following any update constitutes your acceptance of the revised policy.

8.2 Children's Privacy

okvajee is strictly an 18+ platform. We do not knowingly collect personal data from any individual under the age of 18. If we become aware that personal data has been collected from an underage user, that data will be deleted immediately and the associated account will be closed. If you believe that a minor has created an account on okvajee, please contact us immediately at [email protected] so that we can take prompt action.

8.3 Third-Party Websites

The okvajee platform does not contain links to external third-party websites. This Privacy Policy applies solely to the okvajee platform and its associated digital services. okvajee is not responsible for the privacy practices of any third-party service provider's own customer-facing interfaces.

8.4 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to okvajee's handling of your personal data, please contact our privacy team through any of the following channels:

• Live chat: Available 24/7 via the okvajee platform — average response time 2–5 minutes
• Email: [email protected] — responses within 24–48 hours
• Support hours: 24 hours a day, 7 days a week, 365 days a year

okvajee is committed to resolving any privacy-related concern fairly and transparently. All privacy requests will be acknowledged within 48 hours and fully addressed within 30 days of receipt.