Responsible Gaming
at okvajee

1. Our Commitment to Responsible Gaming

okvajee was built on a simple principle: gambling is entertainment. For the millions of players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar who enjoy cricket betting, live casino games, slot games, and more, okvajee is committed to ensuring that the experience remains positive, safe, and fully within each player's control.

Our responsible gaming programme is not a checkbox — it is a core part of how okvajee operates. Every tool, policy, and support channel described on this page exists because we believe that player welfare comes before revenue. We actively monitor account behaviour for signs of potential harm, and we maintain a dedicated support team trained to respond to responsible gaming concerns with sensitivity and speed.

okvajee's responsible gaming framework covers five key areas: strict age verification, player-controlled financial limits, session management tools, self-exclusion options, and direct access to help when gambling stops being fun. Each of these areas is described in full below. All responsible gaming tools are available free of charge to every registered okvajee account holder.

2. Age Restriction — 18+ Only

okvajee is exclusively for adults aged 18 years and above. This is a firm, non-negotiable policy that applies to every player regardless of location within Bangladesh. Registering for or using an okvajee account while under the age of 18 is a direct violation of our Terms & Conditions and may constitute an illegal act under applicable law.

2.1 Age Verification Process

All new okvajee accounts are subject to age and identity verification as part of the Know Your Customer (KYC) process. Before a withdrawal can be processed — and before certain deposit thresholds are reached — players are required to submit a valid government-issued photo identification document confirming that they are 18 or older. Acceptable documents include:

• Bangladesh National Identity Card (NID)
• Valid passport
• Bangladesh driving licence

Accounts that cannot be verified as belonging to an individual aged 18 or over will be suspended and any funds held will be reviewed in accordance with okvajee's Terms & Conditions. okvajee may also use third-party age verification services to supplement document-based checks.

2.2 Protecting Minors

If you share a device or a household with individuals under the age of 18, okvajee strongly recommends using your device's parental control features and ensuring that your okvajee account credentials are never shared or accessible to minors. Log out of your account when your session is complete. If you believe a minor has accessed an okvajee account, contact our support team immediately so that we can take swift protective action.

3. Deposit Limits

One of the most effective ways to maintain control over your gambling activity is to set a deposit limit on your okvajee account. Deposit limits allow you to define the maximum amount you are willing to deposit over a defined time period, giving you a clear financial boundary that the platform enforces automatically.

3.1 How Deposit Limits Work

okvajee supports the following deposit limit periods:

• Daily deposit limit: Maximum amount deposited in any rolling 24-hour period
• Weekly deposit limit: Maximum amount deposited in any rolling 7-day period
• Monthly deposit limit: Maximum amount deposited in any rolling 30-day period

Limits can be set in Bangladeshi Taka (৳) and apply across all deposit methods, including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. Once a limit is reached, no further deposits will be accepted until the limit period resets — regardless of which payment method is used.

3.2 Setting and Adjusting Limits

Deposit limits can be set directly through your okvajee account settings at any time. Reducing a deposit limit takes effect immediately. Increasing a deposit limit or removing an existing limit is subject to a mandatory 7-day cooling-off period before the change takes effect. This deliberate delay is a protective feature designed to prevent impulsive decisions made during periods of heightened gambling urge.

4. Time-Out Features

Sometimes a short break from gambling is all that is needed to reset perspective and recharge. okvajee's time-out feature allows you to temporarily suspend access to your account for a defined period without permanently closing it. During a time-out, you cannot log in, place bets, or make deposits.

4.1 Available Time-Out Periods

• 24-hour time-out: A short reset for players who feel they need a day away
• 7-day time-out: A one-week break suitable when gambling feels less enjoyable than usual
• 30-day time-out: A month-long pause recommended when gambling habits feel difficult to manage
• Custom time-out: Players may request a specific time-out duration through the support team

4.2 Session Time Reminders

For players who prefer a lighter-touch reminder rather than a full account suspension, okvajee offers session time alerts. You can configure your account to display a notification after a set period of continuous play — for example, after 60 minutes or 120 minutes in a single session. These alerts appear as on-screen prompts encouraging you to take a break and review your play. They do not interrupt your session unless you choose to act on them, but they serve as a valuable prompt to check in with yourself regularly.

4.3 Reactivating After a Time-Out

A time-out expires automatically at the end of the chosen period. You will receive a notification that your account is accessible again. If at the end of a time-out you feel you still need more time away, you are encouraged to extend the time-out or escalate to a full self-exclusion. okvajee support can assist with this at any time.

5. Self-Exclusion

Self-exclusion is a more permanent step available to players who feel that gambling is causing significant harm to their wellbeing, finances, or relationships. Unlike a time-out, self-exclusion is intended as a serious, longer-term commitment to stopping gambling activity on okvajee.

5.1 How Self-Exclusion Works

When you self-exclude from okvajee, the following actions are taken immediately and automatically:

• Your account is suspended and you cannot log in for the duration of the exclusion period
• All marketing and promotional communications to your contact details are permanently stopped
• Any pending bonuses or promotional offers are cancelled
• Your account balance at the time of exclusion is preserved and can be withdrawn before the exclusion takes full effect, or upon expiry of the exclusion period

5.2 Self-Exclusion Periods

• 6 months
• 1 year
• 2 years
• 5 years
• Permanent self-exclusion (account closure with no option to reopen)

5.3 Requesting Self-Exclusion

To self-exclude, contact okvajee's support team via live chat or email at [email protected]. State clearly that you wish to self-exclude and specify your preferred exclusion duration. Our support team will process the request immediately and confirm the exclusion in writing to your registered email address. Self-exclusion requests are treated with complete confidentiality and handled by trained responsible gaming staff.

6. Recognising Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise from within. okvajee encourages all players to periodically check in with themselves using the questions below. If you answer "yes" to several of these questions, it may be time to use one of okvajee's protective tools or to seek external support.

If multiple questions above resonate with your experience, please do not ignore these signals. Problem gambling is a recognised condition that responds well to early intervention. Reaching out to okvajee's support team or an external counselling service is a sign of strength, not weakness.

6.1 okvajee's Monitoring Role

okvajee actively monitors account behaviour for patterns that may indicate problem gambling, including rapid increases in deposit frequency, escalating bet sizes following losses, extended uninterrupted play sessions, and unusual withdrawal patterns. When our systems or staff identify a potentially at-risk player, our responsible gaming team may reach out proactively to check in and offer assistance. These communications are not punitive — they are supportive and confidential.

7. Support Resources

okvajee's in-platform support team is available 24 hours a day, 7 days a week, 365 days a year to assist with responsible gaming concerns. However, we also recognise that some players may prefer to seek independent, confidential support from outside the platform. Below are guidance channels and support types available to players in Bangladesh.

7.1 okvajee Direct Support

• Live chat: Available within the okvajee platform — average response time 2–5 minutes
• Email: [email protected] — responses within 24–48 hours
• Request: You can ask for a responsible gaming callback, a limit review, a time-out, or self-exclusion through any of these channels

7.2 Talking to Someone You Trust

Sometimes the most important step is talking openly with a family member, close friend, or community leader about gambling concerns. If you are struggling with gambling in Bangladesh, consider speaking with a trusted person in your life — a family elder, a religious advisor, or a medical professional — who can provide support and perspective. Seeking help is always the right decision, regardless of how serious or minor the concern feels.

7.3 Financial Guidance

If gambling-related financial difficulties have accumulated, consider reaching out to your primary bank — whether that is Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, or another institution — to speak confidentially with a financial counsellor. Many Bangladeshi banks offer confidential financial guidance services for customers experiencing hardship.

8. Safer Play Tips

Beyond the formal tools described above, okvajee recommends the following practical habits for all players who want to keep their gambling experience enjoyable and within healthy boundaries.

• Set a budget before you play — decide in advance exactly how much you are comfortable spending in a session, and treat that amount as your entertainment budget for the day
• Never gamble with money you cannot afford to lose — gambling funds should come only from your discretionary entertainment budget, never from household expenses, rent, food money, or savings
• Take regular breaks — step away from the screen every 45–60 minutes to reset your perspective and avoid making decisions driven by fatigue or emotion
• Do not gamble when stressed, upset, or under the influence of alcohol — emotional states significantly impair decision-making and increase the risk of problem gambling behaviour
• Keep gambling in perspective — cricket betting, slot games, and live casino are forms of leisure. Approach them the same way you would any other leisure activity: with enjoyment as the primary goal
• Track your play — use okvajee's account history to review your recent deposits, withdrawals, and gaming sessions regularly. Understanding your own patterns is the first step in maintaining control
• Do not chase losses — if a session has not gone your way, closing the session and returning another day is always the right decision. There is no such thing as a "winning streak that is owed" to a player
• Keep login credentials private — never share your okvajee username or password with another person. Shared accounts make responsible gaming tool settings ineffective and create security risks